Customer Support Center Representative
Requisition Number21-0067Post Date4/25/2021TitleCustomer Support Center RepresentativeCityMethuenStateMAWork LocationGRIFFIN BROOK DRIVEPosition TypePart-TimeDescriptionEstablished in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 600 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley.
Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative.
Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction.
o Promptly answers all incoming calls in a polite and professional manner.
o Directs calls to the appropriate departments.
o Schedules appointments and reviews appointment details, date, time, location, and clinician.
o Keeps demographic information updated and accurate.
o Communicates PCP change requests or transfer care/location requests.
o Sends late arrival notices and follows cancellation and rescheduling procedures.
o Assists with on-boarding, training, quality assurance and employee engagement.
Requirementso Bilingual, Spanish and English.
o High School diploma or GED certificate.
o Computer knowledge.
o Excellent communication skills.
o Excellent customer service skills.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative.
Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction.
o Promptly answers all incoming calls in a polite and professional manner.
o Directs calls to the appropriate departments.
o Schedules appointments and reviews appointment details, date, time, location, and clinician.
o Keeps demographic information updated and accurate.
o Communicates PCP change requests or transfer care/location requests.
o Sends late arrival notices and follows cancellation and rescheduling procedures.
o Assists with on-boarding, training, quality assurance and employee engagement.
Requirementso Bilingual, Spanish and English.
o High School diploma or GED certificate.
o Computer knowledge.
o Excellent communication skills.
o Excellent customer service skills.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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